What do the different tracking statuses mean?
- Label Created: The parcel is awaiting pickup by the carrier.
- In Transit: The parcel is on its way to the destination.
- Out for Delivery: The parcel is with the final-mile carrier and should arrive soon.
- Delivered: The parcel has been successfully delivered.
- Exception or Delay: There may be an issue such as weather delays, address problems, or customs clearance.
My tracking hasn’t updated. What should I do?
Tracking updates may be delayed due to carrier processing times. If there has been no update for more than 24 hours, check with the carrier or contact care@p2pg.com for assistance.
Can I change the delivery address or intercept my parcel after it has shipped?
Address changes depend on the carrier’s policies. Some offer rerouting services, while others may not.
Who do I contact if there’s an issue with my parcel?
If you need further assistance with tracking, delays, or missing parcels, please contact care@p2pg.com for support.